Refund policy

Return & Refund Policy – Khaa De

At Khaa De, we take great care in packaging and delivering our products to ensure they reach you in perfect condition. As we deal with food items, we follow a strict no return policy to maintain hygiene and quality standards.

🚫 No Return Policy

We do not accept returns on any products once they are delivered. This is due to the perishable nature of our food items.

💔 Refund & Replacement Eligibility

We only offer a refund or replacement under the following condition:

  • The product is damaged or broken during delivery

  • The packaging is tampered with or leaking upon arrival

📸 Proof Required

To process your refund or replacement request, you must:

  • Share clear photos and/or videos of the damaged product

  • Ensure the evidence is sent within 24 hours of delivery

📩 How to Request

Please contact us with your order details and proof via:

  • Email: khaade.tasteofthehills@gmail.com

  • WhatsApp: 9187681362

⏳ Refund Process

  • Once your request is verified, we will process the refund within 5–7 business days

  • Refund will be issued to the original payment method

❗ Important Notes

  • No refund will be provided without valid proof

  • Claims made after 24 hours of delivery will not be accepted

  • Slight variation in texture or appearance is natural and not eligible for refund

By placing an order with Khaa De, you agree to this policy.

If you have any questions, feel free to reach out to us anytime.